Question 1

What types of disabilities do you support?

Accepted Answer

We provide support for individuals with a wide range of disabilities, including physical disabilities, mental health conditions, and intellectual or developmental disabilities.

Question 2

Can you help with behavioural support plans?

Accepted Answer

Yes, we develop personalised behavioural support plans in collaboration with participants, families, and caregivers to promote positive behaviours and wellbeing.

Question 3

How does the provider check for the quality of delivery by staff?

Accepted Answer

We obtain a performance review of our workers by getting you and/or your family members to complete a feedback form. We then review the form and take the necessary steps to pass it on to our staff members. We also continue to consult with you with the focus on service improvement with the view to achieve our mission statement.

Question 4

What experience and skills do their staff members have?

Accepted Answer

Our friendly staff is comprised of nurses and support workers. Our nurses have received registration from AHPRA and our support workers have completed certificates with TAFE institutions. All of our staff members have experience in disability, with our head nurse being in the sector for over 20 years.

Question 5

What if I need help with household tasks or daily living activities?

Accepted Answer

We offer reliable support with daily tasks, household chores, and personal care to help clients maintain a safe and comfortable living environment.

Question 6

How do you personalise support plans for participants?

Accepted Answer

We work closely with each participant and their support network to understand their unique needs, goals, and preferences, ensuring that every support plan is tailored specifically for them.

Question 7

How do I get started with AxcellentSupportServices?

Accepted Answer

Getting started is easy! Simply contact us to discuss your needs, and we’ll guide you through the intake process and help develop a customised support plan.

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